Terms and Conditions

Article 1 – Object and Scope of Application

The purpose of these General Terms and Conditions of Sale, hereinafter the "GTC", is to define the conditions applicable to direct reservations for accommodations offered under the trade name My Residence d’Azur, for short-term stays in furnished apartments located at 10 route des Serres, 06240 Beausoleil, France.

These GTC apply exclusively to reservations concluded directly, notably through the website, email, telephone, WhatsApp, payment link, or bank transfer.

Reservations made through third-party platforms such as Airbnb, Booking, Trip.com, VRBO, Abritel, or any other equivalent platform remain subject to the general conditions, cancellation policies, and specific rules of those platforms, which prevail for reservations concluded through their intermediary.

Any direct reservation implies the full, complete, and unreserved acceptance of these GTC by the client.

Article 2 – Identification of the Lessor

The operator of the accommodations and the contracting party under these GTC is:

• ROSA
• Simplified Joint Stock Company (Société par actions simplifiée)
• SIREN: 921 582 920
• Intra-community VAT: FR64921582920
• Address: C/O SOGEDOM, 4 rue Prato, 06500 Menton, France
• Contractual Email: gb@abfgroupe.com
• Telephone: +33 6 67 32 11 14
• Trade name of the establishment: My Residence d’Azur

Article 3 – Characteristics of the Accommodations

My Residence d’Azur offers furnished apartment-type accommodations intended for passing clientele, for the exclusive use of temporary tourist accommodation.

The establishment comprises several apartments, including, depending on the case and availability: wifi, air conditioning, kitchen or kitchenette, and balcony. Some units or accesses include stairs, which the client acknowledges accepting upon reservation.

Photographs, descriptions, equipment, views, areas, plans, stagings, and illustrations disseminated on commercial or digital media are presented with the utmost care. They have a descriptive and non-contractual absolute value. Minor differences in layout, decoration, exposure, furniture, or equipment may exist from one apartment to another, without this constituting a breach as long as the essential characteristics of the reservation are respected.

The establishment is currently indicated as non-classified furnished tourist accommodation (meublé de tourisme non classé).

City hall declaration number: [TO BE COMPLETED]

Article 4 – Formation of the Contract

The reservation of a furnished tourist accommodation must be the subject of a written document mentioning notably the description of the property, the price, and the conditions of the stay. These GTC are intended to frame these direct reservations, in addition to the elements communicated at the time of reservation confirmation.

The reservation becomes firm and final after the following elements have been met:

• validation of the request by the lessor,
• communication to the client of the total applicable price,
• acceptance of these GTC,
• full payment of the stay,
• transmission of the requested identity information, if applicable.

The reservation confirmation may be established by email, written message, invoice, reservation voucher, payment link, or any other durable medium allowing the identification of the parties, the unit, the dates of the stay, and the agreed price.

Article 5 – Use of the Premises

The offered accommodations are exclusively intended for temporary tourist accommodation use.

In no case can they be used as a primary or secondary residence, professional premises, reception venue, event space, administrative address, nor be the subject of sub-leasing, transfer, or provision free of charge or for a fee to third parties without the prior written consent of the lessor.

Article 6 – Capacity and Occupation

The client agrees to strictly respect the number of persons indicated at the time of reservation.

The maximum authorized capacity is limited to two persons per bed, within the limit of the capacity of the reserved unit.

The lessor reserves the right to refuse access to the unit, to end the stay without refund, or to charge additional fees in case of exceeding the number of authorized persons, presence of undeclared occupants, or occupation contrary to these GTC.

Unauthorized outside visitors are prohibited.

Article 7 – Price

Prices are expressed in euros, all taxes included.

Rates vary according to the period, duration of stay, booking date, level of demand, local events, occupancy rate, market conditions, and more generally, the establishment's pricing policy.

The client expressly acknowledges that My Residence d’Azur applies dynamic pricing. Prices can therefore be modified at any time before final validation of the reservation. Only the price confirmed at the time of reservation and actually paid is contractual.

Charges are included in the announced price.

The tourist tax is included in the price, unless legal or regulatory changes impose its separate presentation.

Article 8 – Payment Terms

Payment for the stay is due in full at the time of reservation.

Accepted payment methods notably include:

• bank transfer,
• credit card,
• secure payment link,
• any other method expressly accepted by the lessor.

In the absence of full payment, the reservation will not be considered definitively confirmed.

No key handover, no access code, and no taking possession of the premises can occur until the total price has been fully collected or validly guaranteed according to the used payment method.

Article 9 – Absence of Security Deposit

No security deposit is required upon reservation.

However, the absence of a deposit does not in any way limit the financial responsibility of the client in case of damage, degradation, exceptional cleaning costs, loss of keys, violations of these GTC, or prejudice caused to the unit, its equipment, or the operation.

Article 10 – Cancellation and Modification by the Client

Every confirmed reservation is in principle firm, final, and non-cancellable.

No cancellation at the client's initiative entitles them to a refund, unless express, prior, and written agreement from the manager.

No modification of dates, duration, unit, or stay conditions is due as of right to the client after reservation confirmation. Any eventual request for modification remains subject to the discretionary acceptance of the manager.

In case of no-show, early departure, delayed arrival, personal impediment, error in reserved dates, or any fact attributable to the client, no refund, credit, or postponement is due, except for an exceptional commercial gesture granted in writing.

Article 11 – Cancellation or Modification by the Lessor

In case of exceptional unavailability of the unit, disaster, serious technical problem, safety risk, force majeure, administrative decision, occurrence of an event preventing the normal execution of the contract, or any situation independent of the lessor's reasonable will, the lessor may:

• either offer substitute accommodation of equivalent or higher level, subject to availability,
• or refund the collected sums corresponding to the non-executed service.

Except for gross negligence, willful misconduct, or violation of an imperative legal obligation, this refund constitutes the maximum compensation likely to be due by the lessor.

Article 12 – Absence of Right of Withdrawal

In accordance with Article L. 221-28 of the Consumer Code, the right of withdrawal cannot be exercised for accommodation services provided at a determined date or according to a determined period of execution. Consequently, every direct reservation of a stay with My Residence d’Azur is concluded without right of withdrawal.

Article 13 – Arrival, Check-in, and Access to the Unit

Check-in is possible from 3:00 PM.

Arrival generally takes place autonomously, according to the instructions, codes, links, or guidelines transmitted to the client before their entry into the premises.

No check-in deadline is set, provided that the client has fulfilled all the required preliminary formalities and respects the establishment's and neighborhood's rules of quiet.

The client is required to remain reachable before arrival and to transmit within the requested deadlines any information useful for organizing the stay.

The lessor reserves the right to suspend the sending of access terms as long as the required formalities are not fully completed.

Article 14 – Departure and Check-out

Check-out must imperatively occur before 10:00 AM on the day of departure.

The unit must be vacated at the agreed time, doors closed, keys or means of access returned according to the communicated guidelines, and the unit returned in a state consistent with normal and careful occupation.

Any unauthorized late departure may give rise to additional billing if this delay disrupts the cleaning organization, the welcoming of another client, or the normal operation of the establishment.

Article 15 – Identity Verification

A valid identity document may be requested at any time before arrival or during the stay for each declared occupant.

The client agrees to provide accurate, sincere, and complete information regarding their identity and that of the persons staying with them.

Refusal to transmit the requested identification elements may justify the refusal of access to the unit, without refund.

Article 16 – Individual Police Form for Foreign Clients

In accordance with the regulations applicable to tourist accommodation in France, any foreign client, including nationals of the European Union, must fill out and sign an individual police form upon arrival. The lessor must keep it for six months and only transmit it to the police or gendarmerie services in case of a request under legal conditions.

The client acknowledges that this formality is mandatory and agrees to cooperate fully.

Refusal to fill out this form or to provide the legally required information may result in refusal of possession of the unit or immediate termination of the stay, without refund.

Article 17 – Rules of Conduct and Quiet of the Premises

The client agrees to enjoy the unit and common areas peacefully, to respect the premises, neighbors, neighborhood, building, equipment, and operating guidelines.

It is strictly forbidden:

• to organize parties, evenings, or events,
• to cause noise disturbances or neighborhood nuisance,
• to bring in unauthorized visitors,
• to smoke in the unit or in common areas,
• to use the unit for purposes contrary to its purpose.

Quiet hours must be respected from 10:00 PM to 6:00 AM.

Any serious or repeated breach of these obligations may result in immediate interruption of the stay, without refund, and, if applicable, a request for compensation.

Article 18 – Pets

Pets are admitted, subject to the lessor's agreement in the terms communicated at the time of reservation or arrival.

The client remains fully responsible for their pet, its behavior, surveillance, unit hygiene, eventual nuisances, degradations, and caused disturbances.

The lessor reserves the right to bill for any reinforced cleaning, deodorization, repair, disinfection, or replacement rendered necessary by the pet's presence.

Article 19 – Cleaning, Tidiness, and Return of the Unit

End-of-stay cleaning is included in the price.

No separate cleaning fee is charged under normal occupancy conditions.

The client agrees however to return the unit in a normal state of use, clean, tidy, without excessive soiling, without waste in abnormal quantity, without persistent odors, and without deteriorations.

In case of abnormally thorough cleaning, a flat fee of 100 euros may be billed to the client, without prejudice to a higher amount if the state of the unit justifies larger real costs.

Article 20 – Linen and Services During the Stay

Household linen is provided.

Unless otherwise stipulated, no linen change or intermediate cleaning is included during the stay.

For long stays, a linen change or cleaning intervention can be offered upon the client's request, subject to availability and against billing of 50 euros per intervention, except for specific conditions agreed in writing.

Article 21 – Included Services

Included in the price of the stay, unless otherwise indicated at the time of reservation, are:

• accommodation for the reserved period,
• wifi access,
• air conditioning access,
• household linen,
• end-of-stay cleaning,
• any provided hospitality products,
• assistance or welcome related to entry into the premises.

Article 22 – Technical Availability of Equipment

The lessor endeavors to ensure the continuous availability of the offered equipment and services.

However, an occasional failure, temporary interruption, maintenance, cutoff independent of the lessor's will, network malfunction, incident on installations, or any temporary unavailability affecting notably wifi, electricity, water, air conditioning, television, or technical equipment does not automatically give right to refund, reduction, or indemnity, as long as this situation is temporary, outside the lessor's reasonable control, or does not totally prevent normal occupation of the unit.

Article 23 – Client's Responsibility

The client is responsible for all consequences of their actions, the actions of the persons accompanying them, the occupants they declared, visitors introduced in violation of these GTC, and pets under their care.

They are responsible for any breakage, degradation, loss, deterioration, disappearance of equipment, abnormal use of installations, neighborhood disturbance, violation of these GTC, and more generally for any damage caused to the unit, furniture, equipment, common areas, or operations.

The client agrees to fully indemnify the lessor for any prejudice suffered.

Article 24 – Lessor's Responsibility

The lessor cannot be held responsible, except for contrary imperative legal provision, for thefts, losses, forgetfulness, or deterioration of personal effects belonging to the client or occupants, nor for external nuisances, neighboring works, neighborhood disturbances, local events, administrative restrictions, weather conditions, network failures, or technical incidents reasonably escaping its control.

The lessor cannot furthermore be held responsible for the consequences of a bad use of the unit or equipment by the client.

No clause of these GTC shall however deprive the client of the imperative rights they enjoy under consumer law.

Article 25 – Claims and Damages

Even in the absence of a deposit, any damage, cost, or prejudice attributable to the client may be claimed after the stay upon presentation of justifications, photographs, quotes, invoices, findings, or any useful element.

The lessor may notably claim from the client:

• the replacement cost of missing or degraded objects,
• the repair cost of equipment or installations,
• locksmith fees,
• reinforced cleaning fees,
• restoration fees,
• any loss of business directly related to the unavailability of the unit resulting from degradations attributable to the client.

Article 26 – Force Majeure

Neither party can be held responsible for a breach of its obligations in case of force majeure or any external, unpredictable, and irresistible event within the meaning of French law preventing the normal execution of the contract.

Notably, disaster, fire, water damage, natural disaster, pandemic, administrative decision, external strike, impossibility of access to the unit, general network failure, public order disturbance, or any event compromising safety or normal operation of the premises may fall under such a situation.

Article 27 – Personal Data

Personal data collected within the framework of direct reservations is used for managing requests, concluding and executing the contract, organizing the welcome, respecting legal obligations, billing, managing claims, and, if applicable, defending the lessor's rights.

The detailed terms of collection, processing, conservation, securing, and exercise of the rights of the persons concerned are found in our separate Privacy Policy, accessible from the website and linked to these GTC.

Article 28 – Consumer Mediation

In accordance with consumer law, every consumer has the right to recourse free of charge to a consumer mediator for the amicable resolution of a dispute between them and a professional, after a prior written approach directly to that professional that remained without a satisfactory solution.

Competent consumer mediator:

• Name: [TO BE COMPLETED]
• Address: [TO BE COMPLETED]
• Website: [TO BE COMPLETED]
• Details: [TO BE COMPLETED]

Article 29 – Prior Claim

Any difficulty, contestation, or claim relating to a reservation or a stay must be addressed primarily in writing to the lessor at the following address: gb@abfgroupe.com.

The client agrees, as far as possible, to signal any difficulty during the stay to allow the lessor to remedy it before any subsequent request.

Article 30 – Applicable Law and Competent Jurisdiction

These GTC are governed by French law.

In case of a dispute, the parties will primarily seek an amicable solution, notably through a written claim then, if applicable, through consumer mediation for consumer clients.

In the absence of an amicable resolution, competence will be attributed to the territorial competent jurisdictions under the conditions of common law.

For disputes not opposing the lessor to a consumer or in cases where a jurisdiction clause is legally valid, the courts of Nice may be competent.

Article 31 – Partial Nullity

If one or more stipulations of these GTC were declared null, illegal, inapplicable, or deemed unwritten, the other stipulations would remain fully applicable.

Article 32 – Opposable Version

The French version of these GTC constitutes the reference version and the opposable version in case of a divergence of interpretation with any translation into a foreign language.

Article 33 – Entry into Force and Update

These GTC enter into force from their publication or communication to the client.

The lessor reserves the right to modify them at any time. The version applicable to a reservation is the one accepted by the client at the time of the conclusion of the contract.